FAQs

This solution will make your company run more efficiently and profitably by streamlining your business processes, maximizing your resources and eliminating redundant operations.

The site currently supports eight major and popular print products as listed. We are shortly going to introduce more products like logos/mailing labels, vinyl stickers, catalogs, banners, calendars, door hangers and raised ink cards.

There are three options for designing and customizing a product. Click a product on the left-hand panel and choose one of the options.

1. Custom Design: lets you customize the products. Click it to open the design studio and use multiple tools to create your own design.

2. Upload Design: using this option, you can upload your own JPG, JPEG, GIF, PNG, EPS, AI, PDF and PSD images.

3. Browse Design: use this to select hundreds of pre-loaded templates. Work on them or customize them through our design studio.

The type of paper used for difference purposes is expressed in weight. In the countries following the European system, it is grammes per square metre (gsm or g/m² or simply g) and in the US system it is Pound (lb).

The paper used for writing/printing (letterheads and such stationery) is generally between 60 to 120 gsm (20 to 70 lb) and is called the paper or text stock. Anything heavier than this is considered the card stock, i.e. the paper used for business cards, postcards, greeting cards, etc.

Coated papers are available in two finishes – glossy (shiny and smooth) and matt (flat and lusterless). Coated glossy papers reflect the light evenly so they are suitable for almost all types of printing jobs. Glossy papers have a good ink holdout, which is important for creating sharp, bright images.

Our system supports RGB (red, green, blue) for producing digital prints. We have accurately mapped color pallet to match RGB to CMYK (cyan, magenta, yellow, key) to ensure proper 4-color printing.

300 dpi (dots per inch) is the resolution of the output PDF file.

We use offset printing, which provides the highest quality of print material for both text and images.

No, the price list indicates basic prices of products against the speculative quantities. The prices are calculated with regard to the most basic paper/card types, sizes and single side printing. As you know, the final printing cost depends on many parameters: paper/card weights or thickness (GSM/Pt), glossy or matt finish, 2 or 4 colors, square or rounded corners, single or double side printing, quantity, destination shipping charges and the mode of transport. Please use the indicative prices for calculating the basic cost. Once you place the order using the above parameters, we will quickly mail you the final, exact cost.

Your benefits are effective immediately after approval, so you can start saving right away. And keep an eye out, we’ll send along some information to help you make the most of your membership.

All the products you purchase from Coffeeprint and ship directly to customers are unbranded and delivered in standardised packaging. Both of you may check the delivery status online via courier partner portal. (unless otherwise specified)

No. We definitely never contact your customer.

Our Customer Care Team works diligently with all Coffeeprint ProReseller member. Just send us an e-mail or live chat Mon. – Fri., 8am – 8pm, and Sat. & Sun., 8am – 6pm. Malaysia time zone.

From time to time, our trainer will conduct training across Malaysia on design, software, sales, finance and more. Please check your e-mail for the latest update and development.

Sure. However, we advise each Coffeeprint ProReseller to use our website to order for the best experience to track order and records. You can contact us to request for quote to place a bulk order.

RM149 annual membership paid is credited to your account for the purchase. It is non-cancellable once subscribed. Membership will be terminated after 12 months if you decided not to pay for the subsequent year.

As a Coffeeprint ProReseller, all the products pricing will be hidden from your homepage. You will find the price of the product after choosing the right specifications you need.

This discount is either up to 40% off, or the daily sitewide discount, whichever is greater. We always ensure you benefit from the biggest discount available on the day of your order. For example, if there is a sitewide sale of 50% off, you receive this higher discount, but not a combination of sitewide discount plus Agent discount.

We can’t add a sitewide sale or product-category discount to your Coffeeprint ProReseller discount (up to 50%), but we will apply the highest discount available on the day of your order.

Your Coffeeprint ProReseller discount cannot be combined with other offers or promotions that give you a discount on your total order. For example, you can’t apply a coupon code that takes an additional 20% off your total order. However, auto-loaded discount coupons or offers that provide you with a cheaper delivery rate remain active in addition to your Coffeeprint ProReseller discount.